Privacy policy
Last Updated: July 11, 2026
EGENIX (“EGENIX,” “we,” “us,” or “our”) operates the EGENIX online store and related services. This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you visit our website, browse products, create an account, place an order, make a payment, request a return, refund, or exchange, communicate with us, participate in promotions, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with EGENIX, we may collect the following information:
Contact Information: Name, email address, telephone number, billing address, shipping address, city, state, PIN code, and other information you provide to us.
Order and Transaction Information: Products viewed, products added to your cart or wishlist, purchases, order value, order history, discounts, cancellations, returns, exchanges, refunds, delivery status, and transaction records.
Payment Information: Payment method, payment status, payment confirmation, transaction reference, and other information required to process payments or refunds.
Online payments may be processed by third-party payment gateways. EGENIX generally does not directly store complete payment card information when payments are processed by authorized payment service providers.
Cash on Delivery Information: For COD orders, we may collect and use order information, contact details, delivery information, COD confirmation status, delivery attempt information, payment collection status, and information necessary to process eligible refunds.
Account Information: Username, encrypted password, preferences, saved addresses, account settings, and other information associated with your customer account.
Device and Technical Information: IP address, browser type, device type, operating system, network information, device identifiers, cookie identifiers, and information about how you access our website.
Website Usage Information: Pages viewed, products viewed, browsing activity, search activity, cart activity, interactions with website features, referral sources, and approximate session information.
Communications: Information you provide when contacting customer support or communicating with us through email, telephone, forms, social media, or other communication channels.
Marketing Information: Marketing preferences, advertising interactions, campaign engagement, and information used to measure and improve advertising effectiveness.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you when you browse our website, create an account, place an order, contact us, submit a form, request customer support, or otherwise provide information.
Automatically through cookies, pixels, analytics technologies, server logs, and similar technologies.
From service providers that help us operate our website, process payments, deliver orders, provide customer support, prevent fraud, analyze website performance, and conduct marketing.
From advertising, analytics, logistics, payment, technology, and business partners where permitted by applicable law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders.
Process online payments and Cash on Delivery orders.
Verify, confirm, and manage orders.
Arrange shipping and delivery.
Provide order tracking and transactional communications.
Process returns, replacements, exchanges, cancellations, and refunds.
Provide customer service and respond to enquiries.
Create and manage customer accounts.
Maintain records of purchases and customer interactions.
Improve our products, website, services, and customer experience.
Personalize website content and product recommendations.
Understand customer behavior and website performance.
Conduct analytics and business reporting.
Send promotional communications where permitted by applicable law.
Display and measure advertisements.
Conduct remarketing and retargeting campaigns.
Prevent fraud, misuse, abuse, and unauthorized transactions.
Protect our customers, business, website, and legal rights.
Comply with legal, accounting, taxation, regulatory, and contractual obligations.
Enforce our Terms of Service and other policies.
4. ORDERS, SHIPPING, RETURNS, EXCHANGES, AND REFUNDS
We use customer information to process orders, arrange delivery, communicate shipping updates, confirm Cash on Delivery orders where applicable, and provide customer support.
When you request a return, replacement, exchange, or refund, we may use your order number, customer name, contact information, payment method, transaction details, shipping information, bank information where required for COD refunds, and other information necessary to verify and process your request.
For security and fraud prevention purposes, EGENIX processes returns and refunds according to the customer name, order information, and other details provided when the original order was placed.
Returned products may undergo a quality inspection before a return, exchange, replacement, or refund is approved.
Approved refunds are processed according to the EGENIX Return, Refund & Exchange Policy.
5. CASH ON DELIVERY
Where Cash on Delivery is available, we may use your contact information and order information to confirm your order, arrange delivery, communicate with you regarding your order, prevent fraudulent or abusive orders, and manage failed or refused deliveries.
COD orders may be confirmed through telephone, SMS, email, WhatsApp, or other available communication channels before dispatch.
Repeated fraudulent orders, unjustified order refusals, or repeated failed COD deliveries may result in restrictions on future COD availability where reasonably necessary to protect our business from fraud and misuse.
For eligible COD refunds, EGENIX may request bank account details or other information necessary to process the refund securely.
Customers are responsible for providing accurate information. Refunds are processed according to verified order details and applicable EGENIX policies.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies.
These technologies may be used to:
Operate essential website functionality.
Remember customer preferences.
Maintain shopping carts.
Improve website performance.
Understand how visitors interact with our website.
Measure website traffic.
Conduct analytics.
Detect fraud and security threats.
Personalize customer experiences.
Measure advertising performance.
Conduct remarketing and retargeting where permitted.
You may manage certain cookie preferences through your browser settings or other privacy controls made available on our website.
Disabling certain cookies may affect the functionality of some website features.
7. MARKETING AND ADVERTISING
Where permitted by applicable law, EGENIX may use personal information to communicate offers, product launches, capsule collection releases, restocks, promotions, abandoned-cart reminders, and other marketing information.
We may use advertising platforms and marketing service providers to deliver advertisements, measure campaign performance, understand customer interactions, and conduct remarketing or retargeting.
Depending on the technologies used, advertising providers may process device identifiers, cookie information, website activity, purchase activity, and similar information in accordance with their own privacy policies.
You may unsubscribe from promotional email communications by using the unsubscribe option provided in those communications.
Opting out of promotional communications does not prevent us from sending necessary transactional communications relating to orders, payments, shipping, refunds, security, or customer service.
8. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to:
Website hosting and e-commerce technology providers.
Payment processors and payment gateways.
Banks and financial service providers involved in payment or refund processing.
Courier companies, shipping companies, logistics providers, and fulfillment partners.
Customer support providers.
Cloud hosting and information technology providers.
Analytics providers.
Advertising and marketing service providers.
Fraud prevention and security providers.
Professional advisers, including legal, accounting, taxation, and compliance professionals.
Government authorities, regulators, courts, law enforcement agencies, or other parties where required or permitted by law.
Parties involved in a merger, acquisition, restructuring, financing, sale of assets, insolvency proceeding, or other business transaction.
We do not disclose personal information to third parties except where necessary for legitimate business purposes, with your direction or consent, or as otherwise permitted or required by applicable law.
9. SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify may collect and process personal information relating to your use of our store to provide hosting, commerce functionality, security, analytics, personalization, and other services.
Information submitted through our store may be transmitted to Shopify and its service providers, including entities operating in jurisdictions outside your country of residence.
Shopify processes personal information according to its applicable privacy terms and policies.
You can review the Shopify Consumer Privacy Policy for more information.
10. PAYMENT PROCESSING
Payments may be processed by third-party payment service providers.
These providers may collect and process payment details, transaction information, fraud-prevention information, and other information required to complete the transaction.
Payment providers process information according to their own privacy policies, terms, and security standards.
EGENIX does not guarantee or control the privacy practices of independent third-party payment providers.
11. SHIPPING AND LOGISTICS PROVIDERS
To deliver your order, we may provide necessary personal information to courier companies, shipping aggregators, logistics providers, fulfillment partners, and other delivery service providers.
This information may include your name, telephone number, shipping address, order information, delivery instructions, COD amount, and other information necessary to complete delivery.
12. DATA SECURITY
EGENIX uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, electronic transmission, storage system, or security measure is completely secure.
Customers should protect their account credentials and avoid sharing passwords, OTPs, payment information, or other confidential information with unauthorized persons.
EGENIX will never ask customers to share account passwords or payment OTPs through unofficial communication channels.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services.
Managing customer accounts.
Processing orders and refunds.
Maintaining business and transaction records.
Preventing fraud.
Resolving disputes.
Enforcing agreements and policies.
Complying with taxation, accounting, regulatory, and legal obligations.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.
14. CHILDREN'S PRIVACY
Our services are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us to request appropriate action.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links, integrations, applications, social media features, or services operated by third parties.
EGENIX does not control the privacy, security, content, or business practices of independent third parties.
Customers should review the privacy policies and terms of third-party services before providing personal information.
The presence of a third-party link or integration does not necessarily constitute endorsement by EGENIX.
16. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process, transfer, or store information outside India.
Where personal information is transferred internationally, we and our service providers may use appropriate safeguards as required under applicable law.
17. YOUR PRIVACY RIGHTS AND CHOICES
Depending on applicable law and your circumstances, you may have the right to:
Request information about personal information we process.
Request access to certain personal information.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent, subject to applicable limitations.
Manage certain marketing communication preferences.
Request grievance redressal regarding our processing of personal information.
Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by applicable law.
Certain requests may be restricted where retention or processing is necessary to fulfill orders, prevent fraud, establish or defend legal claims, comply with legal obligations, or for other lawful purposes.
We may need to verify your identity before processing privacy requests.
18. ACCURACY OF CUSTOMER INFORMATION
Customers are responsible for providing accurate and current information when placing an order, creating an account, requesting delivery, communicating with customer service, or requesting a refund.
Incorrect information may result in payment issues, delivery delays, failed deliveries, inability to contact the customer, or delays in processing refunds.
Customers may contact us to request correction of inaccurate personal information, subject to verification and applicable law.
19. FRAUD PREVENTION AND BUSINESS PROTECTION
We may use personal information, order information, device information, transaction records, delivery history, and other relevant information to detect, investigate, prevent, and respond to suspected fraud, payment abuse, repeated unjustified COD refusals, policy abuse, security threats, or unlawful activities.
Where reasonably necessary and permitted by applicable law, we may restrict transactions, payment methods, accounts, or access to services to protect EGENIX, our customers, and service providers.
20. COMPLAINTS AND GRIEVANCE REDRESSAL
If you have questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us using the details provided below.
We will review privacy complaints and requests and respond within the timelines required under applicable law.
If you are dissatisfied with our response, you may have the right to seek further remedies from an appropriate authority under applicable law.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, legal requirements, or regulatory obligations.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last Updated” date.
Where required by applicable law, we may provide additional notice regarding material changes.
22. CONTACT US
For questions about this Privacy Policy, privacy requests, complaints, or concerns regarding the processing of your personal information, please contact:
EGENIX
Email: hello@egenixwaer.com
Website: egenixwear.com
Postal Address:
Kasarde Titha, House No. 750
Gokul Niwas, Shikshak Colony
Kankavli, Maharashtra 416801
India