Terms of service

Last Updated: July 11, 2026

OVERVIEW

Welcome to EGENIX.

The terms “EGENIX,” “we,” “us,” and “our” refer to EGENIX. EGENIX operates this online store, website, and related information, content, features, tools, products, and services provided to customers (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services and describe the rights and responsibilities applicable to you when browsing our website, creating an account, placing an order, purchasing products, communicating with us, or otherwise using our Services.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy, and any other policies or conditions displayed on our website.

By accessing our website, using the Services, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and applicable policies.

If you do not agree with these Terms, you should not access or use the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND CUSTOMER ACCOUNTS

By using the Services, you represent that you are legally capable of entering into a binding agreement under applicable law or that you are using the Services under the supervision and consent of a parent or legal guardian where required.

You agree to provide accurate, current, and complete information when creating an account, placing an order, making a payment, requesting delivery, contacting customer support, or otherwise interacting with EGENIX.

You are responsible for maintaining the confidentiality and security of your account credentials.

You are responsible for activities conducted through your account unless caused by circumstances for which you are not legally responsible.

You must promptly notify EGENIX if you reasonably believe that your account has been accessed or used without authorization.

You may not sell, transfer, assign, license, or provide your customer account to another person without our prior written authorization.

We reserve the right to suspend, restrict, or terminate access to accounts reasonably suspected of fraud, misuse, policy abuse, unlawful activity, unauthorized access, or violations of these Terms.

SECTION 2 — PRODUCTS AND COLLECTIONS

EGENIX is a concept-driven fashion brand that may release selected products, capsule collections, limited-edition designs, seasonal releases, and other fashion products.

Certain products or collections may be available only in limited quantities, for limited periods, or while stocks last.

The use of terms such as “limited,” “limited edition,” “capsule collection,” or similar descriptions may refer to products, designs, quantities, availability periods, or collection concepts as specified on the relevant product or collection page.

We make reasonable efforts to display product descriptions, specifications, photographs, colors, dimensions, sizing information, fabric information, and other product details accurately.

However, the appearance of products may vary depending on device displays, lighting conditions, photography, production variations, material characteristics, manufacturing processes, and screen settings.

Minor variations that do not materially affect the functionality or essential characteristics of a product may not constitute defects.

Customers are responsible for reviewing product descriptions, available size charts, measurements, fabric information, care instructions, pricing, and other relevant product information before placing an order.

We reserve the right to modify, update, discontinue, restrict, or limit the availability or quantity of products at any time, subject to applicable law.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Placing an order constitutes an offer by you to purchase products according to these Terms and the information displayed at checkout.

Receiving an order confirmation or order number does not necessarily constitute final acceptance of your order.

An order is accepted when we confirm the order for fulfillment, dispatch the product, or otherwise communicate acceptance, as applicable.

We reserve the right to accept, reject, hold, verify, modify with your agreement where required, or cancel an order for legitimate reasons, including:

Product unavailability.

Pricing or listing errors.

Payment authorization failures.

Suspected fraud or unauthorized transactions.

Incorrect or incomplete customer information.

Delivery limitations.

Repeated unjustified refusal of Cash on Delivery orders.

Suspected misuse of promotional offers.

Suspected commercial resale where products are offered only for personal use.

Violations of these Terms or applicable law.

If we cancel a prepaid order after payment has been successfully received, any amount due to the customer will be refunded according to the original payment method and applicable payment processing timelines.

We may contact you through telephone, SMS, email, WhatsApp, or other available communication methods to verify or confirm an order.

SECTION 4 — CUSTOMER INFORMATION AND ORDER ACCURACY

You agree to provide accurate, complete, and current information when placing an order.

This includes your:

Name.

Mobile number.

Email address.

Shipping address.

Billing information.

PIN code.

Payment information.

Other information reasonably necessary to process your transaction.

Customers are responsible for reviewing order details before completing checkout.

Incorrect customer information may cause order delays, failed delivery attempts, cancellations, payment issues, or refund delays.

If you identify an error in your order information, you should contact EGENIX as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing, fulfillment, or shipping.

SECTION 5 — PRICES, TAXES, DISCOUNTS, AND PROMOTIONS

Product prices are displayed on the website and may change without prior notice.

The price applicable to an order will generally be the price displayed and accepted at checkout, subject to correction of genuine errors as permitted by applicable law.

Applicable taxes, shipping charges, COD fees, handling charges, or other charges, if any, will be displayed at checkout or otherwise communicated before completion of the purchase.

Discounts, promotional offers, coupon codes, prepaid-order benefits, cashback offers, free shipping offers, and other incentives may be subject to separate conditions.

Unless expressly stated otherwise:

Promotional offers cannot be exchanged for cash.

Promotions may be limited by product, collection, customer, order value, quantity, location, or availability period.

Multiple offers may not be combined.

Promotional codes must be applied correctly during checkout.

Offers may be modified or withdrawn for future orders.

Orders involving fraudulent, unauthorized, duplicate, manipulated, or abusive use of promotions may be cancelled.

Where specific promotional conditions conflict with these Terms, the specific promotional conditions will apply to that promotion.

SECTION 6 — ₹50 PREPAID ORDER CASHBACK

Where advertised and available, eligible prepaid orders may receive ₹50 cashback according to the promotional terms displayed on the website.

The cashback offer may be subject to eligibility conditions, exclusions, minimum order requirements, promotional periods, payment methods, and other conditions communicated by EGENIX.

Unless otherwise stated, cashback is not an immediate reduction in the listed product price.

Cashback may be processed only after successful payment verification and according to the mechanism communicated by EGENIX.

Cancelled, refunded, fraudulent, chargeback, disputed, or returned orders may become ineligible for cashback.

If cashback has already been issued for an order that is subsequently cancelled, refunded, or returned, the cashback amount may be adjusted against the eligible refund where permitted by applicable law and disclosed promotional terms.

EGENIX reserves the right to discontinue or modify future cashback promotions.

SECTION 7 — PAYMENT METHODS

Available payment methods will be displayed during checkout.

Payment options may include online payment methods and Cash on Delivery, subject to availability and eligibility.

You represent that you are authorized to use the payment method selected for your purchase.

Payments may be processed through independent third-party payment service providers.

We may conduct reasonable payment verification and fraud-prevention checks before accepting or fulfilling an order.

EGENIX does not directly control payment processing networks, banks, card issuers, UPI providers, or other independent payment service providers.

Payment failures, reversals, authorization delays, or other issues caused by payment providers may be subject to the provider's applicable terms and procedures.

SECTION 8 — CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

COD availability may depend on the shipping location, order value, product, delivery partner, previous order history, fraud-prevention controls, and other reasonable operational factors.

Customers must provide accurate contact and delivery information when placing COD orders.

EGENIX may contact customers through telephone, SMS, email, WhatsApp, or another available communication method to confirm COD orders before dispatch.

Failure to complete order verification may result in delayed dispatch or cancellation.

Customers should be available to receive the order and make the required payment at delivery.

Repeated unjustified refusal of COD orders, fraudulent ordering activity, false customer information, deliberate failed deliveries, or other misuse may result in restrictions on future COD orders or other reasonable protective measures.

SECTION 9 — ORDER CANCELLATION

Customers should review orders carefully before completing checkout.

Cancellation requests should be submitted as soon as possible.

Orders may be cancelled before dispatch where operationally possible.

Once an order has been packed, fulfilled, handed to the courier, or dispatched, cancellation may not be possible.

If a cancellation request cannot be accepted, the customer may use the applicable return or exchange process after delivery, subject to our Return, Refund & Exchange Policy.

EGENIX reserves the right to cancel orders for legitimate business, security, fraud-prevention, inventory, payment, delivery, or legal reasons.

Refunds for eligible prepaid cancelled orders will be processed according to the applicable Refund Policy and payment processing timelines.

SECTION 10 — SHIPPING AND DELIVERY

Orders are generally processed within 1–2 business days, subject to order verification, product availability, payment confirmation, holidays, promotional periods, and operational conditions.

Estimated delivery timelines are:

Metro Cities: Approximately 4–7 business days after dispatch.

Remote and Non-Metro Areas: Delivery may take up to approximately 10 business days after dispatch.

Delivery timelines are estimates and are not guaranteed.

Delivery may be affected by weather, natural disasters, strikes, public holidays, courier disruptions, transportation issues, incorrect customer information, remote-area limitations, government restrictions, force majeure events, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, mobile number, and PIN code.

Courier partners may make multiple delivery attempts according to their operating procedures.

Orders may be returned to EGENIX after failed delivery attempts, customer refusal, incorrect address information, inability to contact the customer, or other delivery failures.

Shipping charges, if applicable, will be displayed at checkout.

The processing of returned-to-origin shipments, refunds, re-shipping requests, or related matters will be handled according to applicable EGENIX policies and applicable law.

SECTION 11 — RETURNS, EXCHANGES, AND REPLACEMENTS

Eligible products may be returned or exchanged within 7 days from the date of delivery, subject to our Return, Refund & Exchange Policy.

To qualify for return or exchange, products must generally:

Be unused.

Be unworn.

Be unwashed.

Be undamaged.

Have the original product tags attached.

Include original packaging and accessories, where applicable.

Be returned within the applicable return period.

Be capable of passing our reasonable quality inspection.

Products showing signs of use, washing, alteration, customer-caused damage, stains, odors, missing tags, missing accessories, or other conditions making the product ineligible under our Return Policy may be rejected.

Exchanges are subject to product and size availability.

Where a requested exchange is unavailable, the customer may be offered another remedy according to our Return, Refund & Exchange Policy and applicable law.

Nothing in these Terms excludes customer rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

SECTION 12 — QUALITY INSPECTION

Returned products may undergo quality inspection after they are received by EGENIX or our authorized returns partner.

The purpose of the inspection is to verify:

Product identity.

Order information.

Product condition.

Original tags and packaging.

Signs of use, washing, alteration, or customer-caused damage.

Eligibility under our Return, Refund & Exchange Policy.

Refunds, exchanges, or replacements may be approved after successful verification.

If a return is rejected, we may communicate the reason for rejection and provide further information where appropriate.

Quality inspection procedures will be applied reasonably and in accordance with applicable law.

SECTION 13 — REFUNDS

Approved refunds are generally initiated after the returned product has been received, verified, and successfully passed applicable quality inspection.

EGENIX aims to process approved refunds within 7–10 business days after receiving and approving the returned product.

Additional time may be required for banks, card issuers, UPI providers, payment gateways, or other financial institutions to credit the amount to the customer's account.

For prepaid orders, approved refunds will generally be issued to the original payment method used to place the order.

For COD orders, eligible refunds may be processed through bank transfer or another available refund method.

For security and verification, COD refund information may be required to correspond with the customer name, order information, and verified details associated with the original order.

Customers are responsible for providing accurate refund information.

EGENIX is not responsible for delays caused by incorrect bank details or other inaccurate information supplied by the customer.

Shipping charges, COD fees, convenience fees, and similar charges may be non-refundable where lawfully disclosed and permitted by applicable law, except where the return results from an incorrect, defective, damaged, or otherwise non-conforming product for which EGENIX is responsible.

SECTION 14 — DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

Customers should inspect their order promptly after delivery.

If you receive a damaged product, defective product, incorrect item, or incomplete order, you should contact EGENIX within the timeframe specified in our applicable policy.

We may request reasonable supporting evidence, including:

Order number.

Photographs.

Videos.

Packaging photographs.

Shipping label information.

Product information.

An unboxing video, where reasonably requested and where consistent with applicable law.

Submitting evidence does not automatically guarantee approval.

Claims will be reviewed according to the circumstances, our policies, and applicable law.

SECTION 15 — PRODUCT CARE AND CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing and following product care instructions.

Damage resulting from misuse, improper washing, failure to follow care instructions, unauthorized alteration, improper storage, accidental damage, excessive wear, or ordinary wear and tear may not qualify as a manufacturing defect.

Product lifespan may vary depending on use, maintenance, washing practices, storage, environmental conditions, and other factors.

SECTION 16 — LIMITED COLLECTIONS AND PRODUCT AVAILABILITY

EGENIX may release products as limited collections, capsule collections, limited designs, or selected releases.

Products may sell out and may not be restocked.

Adding a product to a cart, wishlist, or initiating checkout does not reserve inventory unless expressly stated.

We reserve the right to limit purchase quantities to protect collection availability, prevent unauthorized resale, address suspected fraud, or maintain fair customer access.

We do not guarantee future availability or restocking of products.

SECTION 17 — PRODUCT REVIEWS, USER CONTENT, AND FEEDBACK

Customers may be able to submit product reviews, photographs, comments, suggestions, testimonials, ideas, or other content (“User Content”).

You are responsible for User Content you submit.

You represent that you have the necessary rights to submit such content and that your content does not violate applicable law, intellectual property rights, privacy rights, or the rights of another person.

By voluntarily submitting User Content to EGENIX, you grant EGENIX a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish the content for operating, improving, and promoting our business and Services, subject to applicable law and our Privacy Policy.

We may moderate or remove User Content that is fraudulent, unlawful, misleading, abusive, defamatory, obscene, infringing, irrelevant, or otherwise violates these Terms.

We are not obligated to publish, retain, compensate, or respond to submitted User Content.

SECTION 18 — INTELLECTUAL PROPERTY RIGHTS

The EGENIX website and Services may contain trademarks, trade names, logos, the EGENIX wordmark, the original EGENIX “X” energy symbol, the “WEAR ENERGY.” tagline, collection names, campaign concepts, graphics, designs, photographs, videos, product artwork, product descriptions, website layouts, copy, packaging designs, creative assets, and other intellectual property.

Unless otherwise stated, these materials are owned by, licensed to, or lawfully used by EGENIX and are protected under applicable intellectual property laws.

You may use the website only for lawful personal and non-commercial purposes.

Without prior written authorization, you may not:

Copy or reproduce protected EGENIX materials.

Modify EGENIX creative assets.

Use the EGENIX logo, wordmark, symbol, or branding.

Create counterfeit or unauthorized EGENIX products.

Reproduce product artwork or designs.

Use EGENIX photographs or videos commercially.

Scrape or systematically extract website content.

Republish or distribute protected content.

Misrepresent an association with EGENIX.

Use our intellectual property in a manner that infringes our rights.

All rights not expressly granted are reserved.

SECTION 19 — THIRD-PARTY SERVICES AND OPTIONAL TOOLS

The Services may use or provide access to tools, applications, payment providers, logistics services, analytics technologies, social media features, or other services operated by third parties.

We do not necessarily control independent third-party services.

Your use of third-party services may be subject to their own terms, policies, privacy practices, and conditions.

EGENIX is not responsible for independent third-party services except to the extent responsibility cannot lawfully be excluded.

SECTION 20 — THIRD-PARTY LINKS

Our website may contain links to websites or platforms operated by third parties.

EGENIX does not control and is not responsible for the content, privacy practices, security, products, services, availability, or business practices of independent third-party websites.

Customers should review the terms and privacy policies of third-party websites before using them or completing transactions.

SECTION 21 — RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides technology and infrastructure that enable EGENIX to operate the online store and provide Services.

Sales and purchases made through the EGENIX store are transactions between the customer and EGENIX.

Shopify is not the seller of EGENIX products and is not responsible for the products sold by EGENIX, except to the extent Shopify independently provides services or assumes responsibilities under its own terms or applicable law.

Your use of Shopify-supported functionality may also be subject to applicable Shopify terms and privacy practices.

SECTION 22 — PRIVACY AND PERSONAL INFORMATION

Our collection, use, processing, retention, and disclosure of personal information are governed by the EGENIX Privacy Policy.

By using the Services, you acknowledge that personal information may be processed as described in our Privacy Policy.

Because our store is powered by Shopify and uses third-party providers, personal information may also be processed by Shopify, payment providers, logistics partners, analytics providers, advertising platforms, and other service providers where necessary to operate our Services.

You should review our Privacy Policy for further information about our data practices and your applicable privacy rights.

SECTION 23 — ERRORS, INACCURACIES, AND OMISSIONS

Information on the website may occasionally contain typographical errors, technical errors, inaccuracies, or omissions relating to:

Product descriptions.

Pricing.

Discounts.

Promotions.

Availability.

Shipping charges.

Product specifications.

Delivery estimates.

Collection information.

SECTION 24 — PROHIBITED USES

You may not use the Services:

For unlawful or fraudulent purposes.

To violate applicable laws or regulations.

To infringe intellectual property rights.

To impersonate another person.

To provide intentionally false or misleading information.

To place fraudulent orders.

To abuse COD services.

To manipulate promotional offers.

To conduct unauthorized commercial resale.

To interfere with website functionality or security.

To distribute malware or malicious code.

To collect personal information about other users without authorization.

To conduct unauthorized scraping or automated extraction.

To bypass security controls or access restrictions.

To engage in conduct that harms EGENIX, our customers, our service providers, or other users.

We may restrict, suspend, or terminate access to the Services when we reasonably determine that these Terms have been violated.

SECTION 25 — AUTOMATED SYSTEMS, BOTS, AND AI AGENTS

Automated systems, bots, crawlers, scrapers, AI agents, or other automated technologies may not access or interact with the Services in violation of our technical restrictions, published instructions, intellectual property rights, security measures, or applicable law.

We reserve the right to restrict automated access, impose technical controls, and take appropriate action against systems that create excessive load, extract protected content, interfere with our Services, facilitate fraud, or violate these Terms.

Authorized search engines, service providers, and technologies operating with our permission may access the Services according to applicable agreements and technical requirements.

SECTION 26 — SECURITY AND FRAUD PREVENTION

We may use reasonable measures to protect customers and EGENIX against fraud, payment abuse, COD abuse, unauthorized transactions, account compromise, promotional abuse, and other harmful activities.

These measures may include:

Order verification.

Customer communication.

Payment verification.

Transaction monitoring.

Device and account security measures.

Delivery history analysis.

Restrictions on payment methods.

Purchase quantity limits.

Order cancellation.

Account or service restrictions.

Where permitted by applicable law, we may retain information necessary to prevent repeated fraud or misuse according to our Privacy Policy.

SECTION 27 — SUSPENSION AND TERMINATION

We may suspend, restrict, or terminate access to the Services where reasonably necessary because of:

Violation of these Terms.

Fraud or suspected fraud.

Security risks.

Abuse of our policies.

Unlawful activity.

Unauthorized use of intellectual property.

Threats to EGENIX, our customers, service providers, or systems.

Legal or regulatory requirements.

Termination does not affect obligations, rights, liabilities, or payments arising before termination.

Provisions that by their nature should survive termination will continue to apply.

SECTION 28 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis except where expressly stated otherwise.

We do not guarantee that:

The Services will always be uninterrupted.

The website will always be error-free.

All products will remain available.

Every website feature will operate without interruption.

Delivery estimates will always be achieved.

Information provided by independent third parties will always be accurate.

Nothing in these Terms excludes warranties, guarantees, rights, or remedies that cannot lawfully be excluded under applicable consumer protection law.

SECTION 29 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, EGENIX and its owners, employees, representatives, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from your use of the Services or purchase of products.

This may include loss of profits, business opportunity, revenue, data, savings, goodwill, or other intangible losses.

Where liability cannot legally be excluded, EGENIX's liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

SECTION 30 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless EGENIX and its owners, representatives, employees, contractors, affiliates, service providers, and licensors from third-party claims, losses, liabilities, damages, and reasonable costs arising from:

Your material violation of these Terms.

Your unlawful use of the Services.

Your infringement of third-party rights.

Fraudulent activity attributable to you.

User Content submitted by you that violates applicable law or third-party rights.

This provision does not apply to the extent a claim or loss results from EGENIX's own unlawful conduct or liability that cannot legally be excluded.

SECTION 31 — FORCE MAJEURE

EGENIX will not be responsible for delay or failure to perform obligations caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, epidemics, pandemics, war, terrorism, civil disturbances, strikes, transportation disruptions, courier disruptions, power failures, internet failures, cyber incidents, government restrictions, legal changes, supplier failures, or other force majeure events.

We will make reasonable efforts to resume affected Services when circumstances permit.

SECTION 32 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements through which EGENIX provides Services are governed by and interpreted according to the laws of India.

Subject to applicable consumer protection law and any mandatory jurisdictional rights available to customers, disputes arising from or relating to these Terms, the Services, or transactions with EGENIX will be subject to the jurisdiction of the competent courts in Sindhudurg District, Maharashtra, India.

Nothing in this section prevents a consumer from exercising rights before an appropriate consumer commission, court, authority, or dispute-resolution forum where jurisdiction is provided by applicable law.

SECTION 33 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 34 — WAIVER

Failure by EGENIX to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any waiver must be expressly communicated by an authorized representative of EGENIX.

SECTION 35 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy, promotional conditions, and other policies expressly incorporated by reference, constitute the agreement between EGENIX and the customer regarding use of the Services.

They supersede prior communications relating to the same subject matter, except where otherwise required by applicable law.

SECTION 36 — ASSIGNMENT

Customers may not assign or transfer their rights or obligations under these Terms without prior written authorization from EGENIX.

EGENIX may assign or transfer its rights and obligations in connection with a legitimate business restructuring, sale, merger, acquisition, transfer of assets, or other lawful business transaction, subject to applicable law.

SECTION 37 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our Services, business practices, policies, technologies, operational requirements, or legal obligations.

The latest version of these Terms will be published on our website.

The “Last Updated” date will be revised when these Terms are updated.

Where required by applicable law, we will provide additional notice of material changes.

Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 38 — HEADINGS

Section titles and headings are provided for convenience and organization only.

They do not limit or otherwise affect the interpretation of these Terms.

SECTION 39 — CUSTOMER SUPPORT, NOTICES, AND COMMUNICATIONS

Customers may contact EGENIX regarding orders, products, shipping, returns, refunds, exchanges, privacy matters, complaints, or these Terms using our official contact information.

Where you provide contact details and applicable law permits, we may communicate with you through email, telephone, SMS, WhatsApp, or other reasonable communication channels regarding your account, transactions, deliveries, customer support requests, security, or Services.

Marketing communications are subject to applicable law and the preferences and rights described in our Privacy Policy.

SECTION 40 — CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

EGENIX

Email: hello@egenixwaer.com

Website: egenixwear.com

Postal Address:
Kasarde Titha, House No. 750
Gokul Niwas, Shikshak Colony
Kankavli, Maharashtra 416801
India